These Terms & Conditions (“Terms”) govern your access to and use of the website www.klinikbustari.com (the “Website”) and the services provided by Bustari Healthcare Sdn Bhd, trading as Klinik Bustari (“we”, “us”, “our”, the “Clinic”).
By accessing the Website, making an online booking, or attending our Clinic, you confirm that you have read, understood, and agreed to be bound by these Terms together with our Privacy Policy. If you do not agree, please do not use the Website or our services.
These Terms form a legally binding agreement between you (“you”, “your”, “Patient”) and Bustari Healthcare Sdn Bhd. By using the Website, submitting our online appointment form, paying a deposit, attending the Clinic, or otherwise engaging our services, you agree to be bound by these Terms in full.
If you are booking on behalf of another person (e.g. your child, dependent, or someone you legally represent), you confirm that you have authority to do so and accept these Terms on their behalf.
To use the Website and book an appointment, you must:
For paediatric and circumcision (khatan) bookings, the parent or legal guardian’s contact details are mandatory.
The Website is provided for general informational purposes and to enable patients to book appointments. We reserve the right to modify, suspend or discontinue any part of the Website at any time without notice. We do not warrant that the Website will be available continuously or free from errors, viruses or other harmful components.
In a medical emergency, do not rely on the Website or online booking. Call 999 (Malaysia emergency line) or go to the nearest hospital emergency department immediately.
While we strive to keep medical content accurate and up to date, we make no representation that all content is current or applicable to your specific condition. Always consult a qualified medical professional before making decisions about your health.
The Website allows you to request an appointment by submitting a booking form. By submitting a Booking:
We will contact you to confirm the Booking, typically within 2 working hours. If the chosen slot is no longer available (e.g. simultaneous booking), we will offer an alternative time.
For verification, we may send a One-Time Password (OTP) to your WhatsApp before processing the Booking.
A RM50 non-refundable deposit is required for all Circumcision Service bookings. The deposit:
Deposits are not currently required for non-circumcision services. We reserve the right to introduce deposits for other procedural services in future, with prior notice.
| Action | Notice Given | Outcome |
|---|---|---|
| Reschedule or cancel | ≥ 24 hours before appointment | Allowed once at no additional charge. Deposit retained as credit and transferred to the new appointment slot. |
| Reschedule or cancel | < 24 hours before appointment | Deposit is forfeited. A new RM50 deposit will be required to make a new booking. |
| No-show | Did not attend, no notice | Deposit is forfeited. Future bookings may require advance payment. |
| Second reschedule | Any time | Subject to clinic discretion; an additional deposit may be required. |
If we cancel your appointment due to unforeseen circumstances (e.g. doctor unavailability, medical emergency, public holiday), we will:
For non-circumcision appointments (general consultation, vaccination, screening, etc.), no deposit is required. However, we kindly request that you:
Repeated no-shows may affect future booking privileges.
Contact us via:
Walk-in patients are welcome subject to availability and the queue at the time of arrival. Patients with confirmed appointments will be given priority for their scheduled time slot. For certain procedural services (circumcision, minor surgery), a prior appointment is strongly recommended.
Service fees displayed on the Website are indicative and provided for general guidance. The final fee for any consultation, procedure, medication or service will be determined after assessment by our doctor and may vary based on:
An itemised receipt will be provided for every transaction. Fees are quoted in Malaysian Ringgit (MYR) and are subject to change without prior notice.
We accept the following payment methods:
Payment is due at the time of service unless otherwise agreed in writing.
As a Patient, you agree to:
Failure to disclose material medical information may compromise treatment outcomes and limit our liability (see Section 17).
We are committed to providing a safe, respectful environment for our patients and staff. You agree to behave respectfully toward Clinic staff, doctors, and other patients. We reserve the right to refuse service to, and remove from our premises, any person who:
Persistent breach of this section may result in permanent refusal of service.
Your personal data is collected, used and protected in accordance with our Privacy Policy & Personal Data Protection Notice, issued under the Personal Data Protection Act 2010. By accepting these Terms, you also acknowledge the Privacy Policy.
All content on the Website — including text, graphics, logos, photographs, blog articles, service descriptions, page layouts, software, and brand elements — is the property of Bustari Healthcare Sdn Bhd or its licensors and is protected by Malaysian and international copyright, trademark and other intellectual property laws.
You may view and print pages for personal, non-commercial use. You may not:
The Website integrates with third-party services to deliver our online functions. These include:
Use of these services is governed by each provider’s own terms and privacy policy. We are not responsible for outages, errors, or breaches caused by third-party providers, but we will use reasonable efforts to mitigate any impact on our patients.
To the maximum extent permitted by Malaysian law:
Nothing in these Terms excludes or limits our liability for:
You agree to indemnify and hold harmless Bustari Healthcare Sdn Bhd, its directors, doctors, employees and agents from and against any claims, losses, damages, liabilities, costs or expenses (including reasonable legal fees) arising out of or relating to:
These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination or invalidity thereof, shall be subject to the exclusive jurisdiction of the courts of Sarawak (sitting in Kuching).
Before commencing court proceedings, the parties shall make reasonable efforts to resolve the dispute amicably through good-faith discussion.
If any provision of these Terms is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable; the remaining provisions shall continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver is effective unless given in writing by an authorised representative.
We may amend these Terms from time to time to reflect changes in law, our services, or our practices. The current version is always available at www.klinikbustari.com/terms-and-conditions.html. The “Last updated” date at the top of these Terms indicates when they were most recently revised. Your continued use of the Website or our services after changes are posted constitutes acceptance of the revised Terms.
For any questions, feedback, or concerns about these Terms, please contact us:
Bustari Healthcare Sdn Bhd (Klinik Bustari)
GF, Lot 4081, Sukma Commercial Centre,
Jalan Sultan Tengah, 93050 Kuching, Sarawak, Malaysia
📞 082-444234 (clinic) | 💬 016-4534234 (WhatsApp)
✉️ customerservice@klinikbustari.com
🌐 www.klinikbustari.com
By using our Website, submitting an online booking, or attending the Clinic, you acknowledge that you have read and understood these Terms and agree to be bound by them.
Bustari Healthcare Sdn Bhd · Registered in Malaysia · Version 1.0 (30 May 2026)
